Refund policy
Last updated: 10 September 2026
General information
BERA PATTERNS S.L.L. ("BERA Patterns", "we", "us") sells three types of products: downloadable digital sewing patterns, online courses, and in-person workshops. Because each is delivered differently, refund terms differ between them, as set out below. Please read this policy before you buy, alongside our Terms of Service.
Digital sewing patterns
Digital patterns are delivered instantly as downloadable files (A0, A4, or US Letter). Because the product is fully transferred to you the moment you download it, we do not offer refunds, returns, or exchanges on digital patterns once the download has started, except where the law requires it (see "Your statutory rights" below).
When you check out, you will be asked to confirm, by ticking a box, that:
- you understand the pattern is delivered as a digital download;
- you want delivery to begin immediately, before the end of the standard 14-day cooling-off period; and
- you understand that, by agreeing to immediate delivery, you lose your right to change your mind once the download has begun.
If this box is not ticked, your order will not be able to proceed to payment. If you have a genuine technical issue — a corrupted file, missing pages, or a file that does not match the product description — contact us at info@berapatterns.com and we will send a working replacement or, if we cannot fix it, a refund.
Online courses
The same principle applies to online courses. Once you have accessed any part of a course — streamed a video, opened a downloadable material, or logged into the course platform — the course is considered delivered, and no refund applies beyond that point, subject to the same checkout confirmation described above.
If you have not accessed any course content yet, you can ask to change your mind within 14 days of purchase by contacting info@berapatterns.com. If a course turns out to be materially different from its description, or is technically inaccessible for reasons on our end that we cannot resolve in reasonable time, you are entitled to a refund regardless of how much you have accessed.
In-person workshops
Workshop bookings are for a specific date, time, and location. Because these are leisure and educational services tied to a fixed date, bookings are non-refundable once confirmed, except if we cancel, reschedule, or are otherwise unable to deliver the workshop as described — in which case we will offer you either a full refund or a place on an alternative date.
How to withdraw where the right applies
Where you do keep the right of withdrawal — courses you have not yet accessed, and workshops, on the terms set out above — you have 14 calendar days from purchase to exercise it, with no need to give a reason.
It is enough to tell us unambiguously by writing to info@berapatterns.com. You may use the following wording, although you are not obliged to:
"I hereby give notice that I withdraw from my contract of sale for the following product: [product]. Order no. [number]. Order date: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]."
We will refund you by the same means of payment you used, no later than 14 calendar days after the date on which you tell us of your decision.
Your statutory rights
Nothing in this policy limits your rights as a consumer under Spanish and EU law. Regardless of the above, you remain entitled to a remedy if:
- a digital product is defective, corrupted, or not as described;
- a course or workshop is not delivered, or is not delivered as described, due to our fault;
- applicable consumer protection law grants a right that cannot be waived by agreement.
How to reach us
If you have an issue with an order, contact us at info@berapatterns.com with your order number and a description of the problem. We aim to respond within 2 to 3 business days.